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A fully trained FFR employee at each level of the organization has completed: | ||
All employees | Formats Available | Hours to complete |
Recommended FFR Foundation Learning Events | ||
Proud to be an FFR Employee | Classroom/vILT | 2 |
Star Service: Creating Stellar Customer Relations (CSCR) or Customer Experience (CX) | Classroom | 16 |
Stellar Service Sells | Classroom/vILT | 2 |
Required Program Specific Events | ||
Cash Handling Series (as appropriate by position) | Classroom or OJT | 4 |
Each program should insert program specific training requirements that apply to all employees here -- Examples that might be listed here include CPR/First aid, CARE, etc. | ||
Frontline Employees | Formats Available | Hrs. to complete |
Recommended FFR Deliver Learning Events | ||
What it Takes to Succeed (Frontline) or Building Trust Under Pressure | Classroom | 2 |
Add additional FFR Deliver learning events required by program not already included above. | ||
Required Program Specific Events | ||
Each program should insert program specific training requirements that apply to frontline employees here. | ||
Professional Development | ||
Each program should insert program specific professional development requirements that apply to frontline employees here. | ||
Leads, Managers on Duty and Assistants (non- supervisory) | Formats Available | Hrs. to complete |
Recommended FFR Deliver Learning Events | ||
Identifying Work Priorities and Setting Verifiable Goals | Classroom/vILT/eLearning | 4/2/2 |
Addressing Emotions at Work | Classroom/vILT/eLearning | 4/2/2 |
Resolving Conflict with your Peers | Classroom/vILT/eLearning | 4/2/2 |
Recommended FFR Develop Learning Events | ||
Building Trust Under Pressure (Managers) | Classroom/vILT/eLearning | 4/2/2 |
Coaching for Extraordinary Service | Classroom | 16 |
Required Program Specific Events | ||
Each program should insert program specific training requirements that apply to all leads, managers on duty and assistants here | ||
Professional Development | ||
FFR Professional Development | ||
At least 1 Deliver or Develop learning event in the past year (until all have been completed) | ||
Program Specific Professional Development | ||
Each program should insert program specific professional development requirements that apply to all leads, managers on duty and assistants here. | ||
Managers with or without Supervisory Role/Individual Contributors | Formats Available | Hrs. to complete |
Recommended FFR Develop Learning Events | ||
Building Trust Under Pressure (Managers) | Classroom/vILT/eLearning | 4/2/2 |
Leading for FFR Customer Driven Business Results | Classroom/vILT | 4/2 |
Recommended FFR Program Specific Learning Events | ||
NAF Budget Planning (as appropriate by program) | Asynchronous | 8-10 |
APF & NAF Financial Analysis (as appropriate by program) | Asynchronous | 8-10 |
APF Financial Management (as appropriate by program) | Asynchronous | 8-10 |
Establish Fees and Prices (as appropriate by program) | Asynchronous | 8-10 |
Required Program Specific Events | ||
Each program should insert program specific training requirements that apply to managers here. | ||
Professional Development | ||
FFR Professional Development | ||
At least 1 Develop event in the past year (until all have been completed) | ||
Program Specific Professional Development | ||
Each program should insert program specific professional development requirements that apply to all managers here. | ||
Supervisors/Managers with Supervisory Role | Formats Available | Hrs. to complete |
Recommended FFR Develop Learning Events | ||
Coaching for Extraordinary Service | Classroom | 16 |
Additional Recommended FFR Develop Learning Events (should have completed at least 4 in the last year) | ||
Hallmarks for Supervisory Success | Classroom/vILT/eLearning | 4/2/2 |
Selecting the Right Staff | Asynchronous | 10-12 |
Identifying Work Priorities and Setting Verifiable Goals | Classroom/vILT/eLearning | 4/2/2 |
Addressing Emotions at Work | Classroom/vILT/eLearning | 4/2/2 |
Resolving Conflict with your team | Classroom/vILT/eLearning | 4/2/2 |
Driving Learning Transfer | Classroom/vILT | 4/2 |
Conducting FFR Performance Reviews | Classroom/vILT | 4/2 |
Correcting FFR Employee Relations Problems | Classroom/vILT | 4/2 |
FFR Performance Planning and Expectations | Classroom/vILT | 4/2 |
Required Program Specific Events | ||
Each program should insert program specific training requirements that apply to all supervisors here. | ||
Professional Development | ||
FFR Professional Development | ||
At least 1 Develop event in the past year (identify other competencies not identified above) | ||
Professional Development required by the program | ||
Each program should insert program specific professional development requirements that apply to all supervisors here. | ||
Directors/Senior Level Managers* | Formats Available | Hrs. to complete |
Recommended FFR Program Specific Learning Events | ||
Bridging Strategies to Outcomes | Classroom/vILT | |
Activating Change | Classroom/vILT | |
Leading Innovation | Classroom/vILT | |
*If not previously completed, attend Manager/Supervisor learning events as appropriate. |