Custodial Worker (Housekeeper), NA-3566-02

AREA OF CONSIDERATION: Internal CNIC NAF Employees at Andersen Gateway Inns & Suites, Andersen Air Force Base Guam

OPEN DATE: 29 December 2015
CLOSING DATE: 05 January 2016

INTRODUCTION:
This position is located at the Andersen Gateway Inns & Suites, 36th Force Support Squadron, Andersen Air Force Base Guam.

SUMMARY OF DUTIES:
Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Performs daily housekeeping duties as required, which includes, but is not limited to : dusting/polishing furniture ; trash removal; vacuuming and/or sweeping floors; cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cooktops, counters, cupboards); making beds and removing/changing bedding; restocking amenities, bed and bath linens, and other guest room supplies; checking condition of room assets and reporting problems to supervisor or designated representative; and responding to guest requests and communications. Changes bed linen at least weekly, in response to guest requests, and upon checkout. Upon checkout, completes all daily cleaning duties; removes and/or replaces all bed linens, bath linens, and waste basket liners; and ensures room is ready for occupancy by a new guest. Counts and sorts linen removed from individual rooms, along with clean linen issued during assigned shift. Prepares linen in/out report daily and gives i t to supervisor, ensuring any missing linen is reported. Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at end of each day. Promptly informs supervisor of missing, malfunctioning or damaged items in rooms and/or common areas so the items can be repaired. Also notifies supervisor of any valuables (e.g. large amounts of cash or jewelry) left out in the open by guests before cleaning the room. Performs deep cleaning as required. Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment, cleaning walls/woodwork, and other such tasks. Performs other related duties a s assigned.

MINIMUM QUALIFICATIONS:
Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required. Must be able to communicate clearly and effectively in English both verbally and in writing with management, staff and guests. This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis. In order to verify fitness for duty, a complete physical examination may be required. May be required to possess a valid state driver license, as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. This position is subject to a favorable National Agency Check (NAC). The incumbent is required to obtain a housekeeping certification within 6 months of employment, as well as, any other requirements outlined in t he Lodging Career Path Guide.

HOW TO APPLY: HOW TO APPLY:
Current CNIC NAF employees may apply by submitting and "Internal Application" (NAFHRO FM-01) or resume to NAF Human Resources Office, Bldg 203 Halsey Drive, Nimitz Hill, Piti, Guam. Applications may also be submitted via email to M-GU-JRM-NAFHRO-N9@fe.navy.mil. We reserve the right to close this position without further announcement. All applications MUST be submitted to the NAF HRO by closing date on the announcement in order to be considered. Due to volume of applications received, applicants may not be notified of non-selection.

Application packages may be obtained via our webpage at www.militarymwrguam.com/jobs.

For those claiming hiring preferences, please contact our office or visit our website for required documents:

Military Spouse Preference: Submit MSP form with sponsor’s PCS orders.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks and/or satisfactory completion of National Agency Checks.

We are an E-Verify participant.

The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should email them to: M-GU-JRM-NAFHRO-N9@fe.navy.mil to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case-by-case basis.

PRIVACY ACT STATEMENT FOR NAF APPLICANTS: "Authority to request this information is derived from 5 U.S.C. 301, Departmental Regulations. The purpose of this information is to determine the qualifications, suitability, and availability of applicants for employment with a NAF activity, and of current employees for reassignment, reinstatement, transfer, or promotion. The information will be used to assess qualifications, entitlement, and overall employment suitability. Completion of information on this form is voluntary. Failure to provide this information may prevent you from receiving full consideration for the position you seek."